Refund Policy

At Vialicense.com, we aim to provide the highest quality service to our customers. Our refund policy is designed to be fair and transparent while protecting both our customers and our business.

• Refund requests must be submitted within 24 hours of purchase
• Only unused and non-activated licenses are eligible for refund
• Refunds will be processed in the original payment method
• Processing fees may be deducted from the refund amount

2.1 Unused Credits

For credit balance refunds:

• Minimum refundable balance: 10 credits
• Processing time: 3-5 business days
• Administrative fee may apply
• Unused credits expire after 12 months of inactivity

2.2 Reseller Credits

• Reseller package credits are non-refundable
• Discount levels remain active until credit depletion
• Credits can be transferred between packages

The following items are not eligible for refund:

• Activated or used licenses
• Licenses active for more than 24 hours
• Promotional or discounted credits
• Reseller package discounts
• Transaction fees and service charges

4.1 How to Request a Refund

• Submit request through customer support ticket
• Include order number and reason for refund
• Provide payment transaction details
• Wait for support team confirmation

4.2 Processing Timeline

• Refund requests review: 24-48 hours
• Credit card refunds: 5-10 business days
• Bank transfer refunds: 7-14 business days
• Cryptocurrency refunds: 1-3 business days

We may consider refunds outside of standard policy in cases of:

• Technical incompatibility issues
• Service unavailability
• Duplicate purchases
• Unauthorized transactions

To protect our customers:

• All transactions are securely logged
• Refund history is maintained
• Dispute resolution is available
• Customer support is available 24/7

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on the website. Continued use of our services constitutes acceptance of the modified policy.

For questions about our refund policy or to request a refund, please contact us: